{"id":4369,"date":"2024-06-18T12:31:10","date_gmt":"2024-06-18T09:31:10","guid":{"rendered":"https:\/\/www.pioneergrup.ro\/magazin\/?page_id=4369"},"modified":"2026-10-01T09:51:32","modified_gmt":"2026-10-01T06:51:32","slug":"rambursare-retur","status":"publish","type":"page","link":"https:\/\/www.pioneergrup.ro\/magazin\/rambursare-retur\/","title":{"rendered":"Politic\u0103 de ramburs\u0103ri \u0219i return\u0103ri"},"content":{"rendered":"<div class=\"row\"  id=\"row-236397400\">\n\n\t<div id=\"col-1909348158\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p><strong>Procedura de retur \/ Retragere din contract<\/strong><\/p>\n<ol>\n<li>Mai \u00eent\u00e2i de toate, se va face inten\u021bia de retur printr-o sesizare scris\u0103 prin urm\u0103toarele metode:<\/li>\n<\/ol>\n<ul>\n<li class=\"bullet-arrow\">Prin intermediul adresei de email: <a href=\"mailto:magazin@pioneer-rtor.ro\">magazin@pioneer-rtor.ro<\/a><\/li>\n<li class=\"bullet-arrow\">Prin <a href=\"https:\/\/www.pioneergrup.ro\/magazin\/rambursare-retur\/#formularderetur\">formularul pus la dispozi\u021bie pe aceast\u0103 pagin\u0103<\/a><\/li>\n<li class=\"bullet-arrow\">Pute\u021bi face retur sau s\u0103 v\u0103 retrage\u021bi din contract f\u0103r\u0103 penalit\u0103\u021bi \u0219i f\u0103r\u0103 invocarea vreunui motiv in maxim 14 zile de la primirea produselor.<\/li>\n<\/ul>\n<p><strong>Dac\u0103 alege\u021bi s\u0103 comunica\u021bi solicitarea de retur\/retragere din contract prin email, v\u0103 rug\u0103m s\u0103 specifica\u021bi urm\u0103toarele informa\u021bii:<\/strong><\/p>\n<ul>\n<li class=\"bullet-arrow\">Nume \u0219i prenume<\/li>\n<li class=\"bullet-arrow\">Adresa de email<\/li>\n<li class=\"bullet-arrow\">Num\u0103rul de telefon<\/li>\n<li class=\"bullet-arrow\">Num\u0103rul facturii<\/li>\n<li class=\"bullet-arrow\">Contul bancar<\/li>\n<li class=\"bullet-arrow\">Numele produsului<\/li>\n<li class=\"bullet-arrow\">Motivul returului<\/li>\n<\/ul>\n<ol start=\"2\">\n<li>Costurile de retur si solicitarea de preluare a coletului de retur de la adresa specificat\u0103 de client, sunt responsabilitatea clientului;<\/li>\n<\/ol>\n<p>Clientul va preda curierului coletul cu produsele achizi\u021bionate, \u00eempreun\u0103 cu toate documentele aferente primite.<\/p>\n<p>Rambursarea sumelor achitate se va efectua f\u0103r\u0103 \u00eent\u00e2rzieri nejustificate \u0219i, \u00een orice caz, \u00een termen de cel mult 14 zile de la data la care ne-a\u021bi informat cu privire la decizia dumneavoastr\u0103 de retragere din contract. \u00cen cazul contractelor de v\u00e2nzare, rambursarea poate fi am\u00e2nat\u0103 p\u00e2n\u0103 la data la care produsele returnate sunt recep\u021bionate de noi sau p\u00e2n\u0103 la momentul la care ne furniza\u021bi o dovad\u0103 c\u0103 produsele au fost expediate c\u0103tre noi, lu\u00e2ndu-se \u00een considerare data cea mai apropiat\u0103, conform OUG 34\/2014, art 13.<\/p>\n<p><strong>Cheltuielile de transport vor fi suportate \u00een totalitate de c\u0103tre client.<\/strong><\/p>\n<p><strong><u>Situa\u021bii \u00een care costul transportului va fi suportat de c\u0103tre pioneergrup.ro<\/u><\/strong><\/p>\n<ul>\n<li class=\"bullet-arrow\">Produsul livrat nu corespunde specifica\u0163iilor din site. Pute\u0163i solicita returnarea acestuia pentru \u00eenlocuire sau rambursarea integral\u0103 a contravalorii (\u00een cazul \u00een care produsul nu mai este disponibil).<\/li>\n<li class=\"bullet-arrow\">Produs \u00een colet deteriorat. Pentru produsele ale c\u0103ror colete prezint\u0103 deterior\u0103ri vizibile la primirea prin curier, v\u0103 recomand\u0103m s\u0103 refuza\u0163i recep\u0163ia lor. Pentru dovezi, coletul poate fi fotografiat \u015fi se poate \u00eentocmi un proces verbal \u00eempreun\u0103 cu reprezentantul firmei de curierat \u00een care s\u0103 fie men\u0163ionat\u0103 starea coletului din momentul livr\u0103rii.<\/li>\n<li class=\"bullet-arrow\">Produse livrate gre\u015fit. \u00cen cazul \u00een care s-a livrat alt produs dec\u00e2t cel comandat.<br \/>Costurile de retur pentru situa\u0163iile prezentate mai sus (nu \u015fi \u00een cazul renun\u0163\u0103rii la cump\u0103rare) cad \u00een sarcina magazinului nostru.<\/li>\n<\/ul>\n<p>Solicit\u0103rile de retur se notifica pe site-ul nostru prin formularul de mai jos sau la adresa de e-mail\u00a0<a href=\"mailto:magazin@pioneer-rtor.ro\">magazin@pioneer-rtor.ro<\/a>\u00a0\u00een termen de 48 de ore de la primirea produsului.<\/p>\n<p><em><strong>Men\u0163iune: \u00cen toate cazurile de mai sus, produsele trebuie returnate \u00een starea \u00een care au fost primite, \u00een ambalajul original \u015fi \u00eenso\u0163ite de toate accesoriile \u015fi documentele originale in maxim 14 zile. Deteriorarea produselor sau punerea \u00eentr-o stare ce face imposibil\u0103 rev\u00e2nzarea lor poate duce la refuzarea returului.<\/strong><\/em><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2029160283\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #formularderetur\" data-bullet=\"false\" data-link=\"#formularderetur\" data-title=\"Formular de retur\"><a name=\"formularderetur\"><\/a><\/span>\n<h3><strong>Formular de retur<\/strong><\/h3>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5289-o1\" lang=\"ro-RO\" dir=\"ltr\" data-wpcf7-id=\"5289\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/magazin\/wp-json\/wp\/v2\/pages\/4369#wpcf7-f5289-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Formular de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5289\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ro_RO\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5289-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Nume si Prenume*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Email*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Telefon*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" autocomplete=\"tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span> <\/label>\n<\/p>\n<p><label> Numar Factura*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-factura\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-factura\" \/><\/span> <\/label>\n<\/p>\n<p><label> Cont BANCAR*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-contbancar\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"iban\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-contbancar\" \/><\/span> <\/label>\n<\/p>\n<p><label> Numele Produsului*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-numeprod\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-numeprod\" \/><\/span> <\/label>\n<\/p>\n<p><label> Motivul Returului<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><small><span class=\"wpcf7-form-control-wrap\" data-name=\"accepta-gdpr\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"accepta-gdpr\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Sunt de acord cu prelucrarea datelor personale conform <a href=\"https:\/\/www.pioneergrup.ro\/magazin\/politica-de-confidentialitate\/\" target=\"_blank\">Politicii de confiden\u021bialitate \u2013 GDPR<\/a> a magazinului<\/span><\/label><\/span><\/span><\/span><\/small>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Trimite cererea de retur\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4369","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.pioneergrup.ro\/magazin\/wp-json\/wp\/v2\/pages\/4369","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pioneergrup.ro\/magazin\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pioneergrup.ro\/magazin\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pioneergrup.ro\/magazin\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pioneergrup.ro\/magazin\/wp-json\/wp\/v2\/comments?post=4369"}],"version-history":[{"count":7,"href":"https:\/\/www.pioneergrup.ro\/magazin\/wp-json\/wp\/v2\/pages\/4369\/revisions"}],"predecessor-version":[{"id":5311,"href":"https:\/\/www.pioneergrup.ro\/magazin\/wp-json\/wp\/v2\/pages\/4369\/revisions\/5311"}],"wp:attachment":[{"href":"https:\/\/www.pioneergrup.ro\/magazin\/wp-json\/wp\/v2\/media?parent=4369"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}